9.1. General provisions

The purchaser forfeits all warranty claims if they fail to fulfil their obligations regarding the inspection of goods and the complaints process. Complaints about obvious defects must be made within six days of receiving the goods. Defects which are not immediately recognisable must be reported no later than eight days from the discovery. The warranty excludes unsuitable and improper use, incorrect assembly, improper commissioning of the delivered item by the purchaser or third parties, natural wear and tear, excessive use, unsuitable operating materials, replacement tools or other damage-causing factors for which we are not responsible.

The warranty period is one year, calculated from the transfer of risk.

Insofar as the purchased item has a defect for which we are responsible, the purchaser is required to set us a deadline for subsequent fulfilment. We are entitled, at our discretion, to remedy the defect or to deliver a replacement. If we remedy the defect, we will bear half the material, transport and labour costs and half of the cost of installation and assembly measures.

If we are not willing or able to provide subsequent fulfilment, in particular if this is delayed beyond the set deadline for reasons that are our responsibility, or if the rectification of defects or replacement fails in any other way, the purchaser is entitled to withdraw from the contract or demand a price reduction.

We are only liable for damage that has not occurred to the delivery item itself, regardless of the legal grounds, in the context of

a. intent;

b. gross negligence on the part of the owner / executive bodies or management employees;

c. culpable fatal or bodily injury or damage to health;

d. fraudulently concealed defects;

e. a guarantee promise;

f. liability under the Product Liability Act for personal injury or property damage with respect to privately used objects.

In the event of culpable breach of essential contractual obligations, we are also liable for gross negligence on the part of non-executive employees. This is also the case for normal negligence whereby liability is limited to reasonably foreseeable damage typical of the contract.

Further claims are excluded.

9.2. Specific provisions for 3D-printed components

In terms of 3D printed parts, we expressly point out that rapid prototyping components and other models and components lack stability over time. These must therefore be used immediately, but at the latest within 3 days of delivery, in accordance with the intended use. Otherwise, deformations may occur which can lead to the component then no longer fitting properly.

Please note that the tolerances of the moulds and injection-moulded parts manufactured by us are based on DIN 16 742 tolerance group (TG6), but should be set at a minimum of ± 0.1 mm. Measurement reports are created if this has been specified in writing as part of the order and the purchaser provides reference dimensions, which are confirmed when the order is placed.

Larger dimensional deviations are possible in the case of 3D printing of components and rapid prototyping, cast parts from silicone moulds and other produced templates, prototypes and individual parts, and pilot and small series production. In such cases, the purchaser will accept the goods even if they have not expressly referred to these dimensions as a condition of the order. We are not liable for damages resulting from incorrect drawings or CAD data provided by the purchaser.

The parts we supply have the following properties for which we are not liable and for which we do not provide warranty: deformation under temperature, deformation due to incorrect and improper storage, change in shape and stability within 1-3 weeks after manufacture despite ideal conditions, unknown behaviour resulting from chemical or physical properties or conditions and the influences thereof.

Upon delivery of the components, the purchaser undertakes to report any defects within 3 days due to the sensitive nature of the components. We do not guarantee the correct fit of components that are not installed until 3 days after delivery.

General Terms and Conditions

Murtfeldt GmbH & Co. KG

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